After-sales & AMC /a/after_sales
Where commissioned customers come back to you — faults, warranty calls, and the annual maintenance contracts that fund a steady service team.
Two tabs
The page header is Service and AMC Center. Tabs:
- Service Tickets — individual fault reports.
- AMC Contracts — recurring annual maintenance agreements.
Two CTAs in the top right: + New Ticket and New AMC.
Service tickets
Logging a ticket
Click + New Ticket. Pick the linked Project (only Commissioned projects show up).
Pick an Issue Type: Inverter Fault / Panel Output Low / Physical Damage / Net Meter Issue / Other. Write a clear Description.
Assign a Technician (optional — you can assign later). Click Save.
The ticket appears in the table with a Ticket No in TCK-YYYY-NNNN format, status Open, and today's date as Reported On.
Working a ticket
Click Update on any row to open the Update Ticket panel: Assign Technician, change Status (Open → In Progress → Resolved → Closed), write Resolution Notes and Attach Additional Files (before/after photos). Click Update to save.
Filters
- Search tickets… — matches against ticket number, customer name, description.
- All Issue Types, All Statuses, All Technicians — narrow the list.
AMC contracts
Creating an AMC
Click New AMC. Pick the linked Project.
Enter Start Date and End Date. For a 1-year contract, set End Date to Start + 365 days.
Enter the Annual Value in rupees and leave Status as Active.
Click Save. The contract appears in the AMC table with status Active.
Renewals
Automatic AMC renewal reminders on WhatsApp are a Platinum feature. On Standard, check the AMC Contracts tab's End Date column monthly and WhatsApp customers yourself. Flip the contract status to Renewed after issuing the new one, or Expired if the customer drops.
Reading the dashboards
The home Dashboard surfaces the Open Tickets count at the top.
A solid AMC book turns one-off solar projects into recurring revenue.