Quality Control /a/quality_control

The Quality Hub tracks non-conformance reports (NCRs), pending post-production inspections, and closed quality history — giving your team a single place to catch, record, and resolve defects before goods ship.

Quality Hub overview

Quality Hub showing four KPI counters and the Pending Inspections table with Log Defect actions — The Quality Hub — four quality KPIs at the top, with completed Work Orders waiting for inspection below.

The four KPIs

Total NCRs Logged

Cumulative defects recorded

Active NCRs

NCRs requiring review

Scrap Rate

14.3%

Materials discarded as waste

Rework Rate

57.1%

Materials scheduled for correction

Three tabs

Tab	What it shows
Pending Inspections	Completed Work Orders awaiting a final quality check before shipment. Each row shows the WO#, product/item, qty completed, date completed, and a Log Defect action button. Once inspected with no defects, the WO passes through to shipping.
Active NCRs	Open Non-Conformance Reports — defects that have been logged and need resolution (rework, scrap, or accept-as-is). Each NCR shows the affected WO, product, defect description, disposition, and assigned owner.
Closed NCR History	All resolved NCRs. Useful for trend analysis: which products defect most often, which operators are flagging issues, and whether rework rates are improving over time.

Active NCRs

Logging a defect (NCR)

When a completed WO fails inspection, log the defect directly from the Pending Inspections tab:

Find the WO in the Pending Inspections tab and click ⚠ Log Defect.

Fill in the NCR form: describe the defect, select the Disposition (Rework, Scrap, or Accept as Is), and assign it to the responsible team member.

Save the NCR. It appears immediately in the Active NCRs tab and increments the Active NCRs counter.

Once the disposition action is complete (rework done, material scrapped, or decision to accept), mark the NCR as resolved. It moves to Closed NCR History.

Logging a standalone NCR

For defects not tied to a specific WO inspection (e.g. incoming material rejection or in-process deviation), click + Log NCR at the top right of the Quality Hub to open the NCR form directly.

Dispositions explained

Disposition	When to use	Effect on metrics
Rework	The item can be corrected and brought to spec. Assign to an operator for correction.	Increments Rework Rate.
Scrap	The item is beyond repair and must be discarded. Inventory should be adjusted separately.	Increments Scrap Disposition Rate.
Accept as Is	The defect is within acceptable tolerance or the customer has been notified and agrees to accept.	Counted in Total NCRs but does not affect Scrap or Rework rates.

Scrap and inventory Logging a Scrap disposition in Quality Control does not automatically adjust your inventory. After scrapping, go to Inventory and manually adjust the quantity on hand for the affected item to keep stock counts accurate.

Dashboard alert Open NCRs surface as Open NCRs in the Dashboard's Alerts row. If this counter is non-zero at the start of the day, review the Active NCRs tab before releasing new jobs to the shop floor.

After inspection passes, move to Shipping to create the shipment, or check Inventory if scrap adjustments are needed.