Save the answers your team types every day and pick them in the inbox.
Saved replies are answers your team sends often, such as opening hours, prices or directions. Agents pick them in the inbox reply box, change them if needed, and send.
1
Press Add saved reply.
2
Give it a short title. Agents search by this in the reply box, for example "Opening hours".
3
Write the reply text and press Save.
If you delete one by mistake, press Undo in the message that appears.
